Our payment processor, FastSpring, accepts a variety of payment methods: Credit or debit cards, PayPal, Amazon Pay, Alipay, Sofort, GiroPay, iDEAL, Wire transfer, and more.
The payment methods available vary depending on your location.
From time to time we’re having discounts, offer coupon codes, etc. Please consider following us on social media and subscribing to our newsletter to be informed about future deals.
We can also negotiate custom deals for volume licensing if you’re planning to purchase a larger amount of licenses.
If you’re experiencing issues completing your order or have further questions regarding the ordering process, please contact us by using the form on our Contact Us page.
If you’re having troubles using the plugin and have product-related questions, please open a support ticket and a support staff member will respond to you as soon as possible.
You won’t be able to open new support tickets unless you renew your support period. Everything else remains the same. You will receive plugin updates and have access to any new feature or content made available.
Each purchase is coming with 6 months included support time, which can be extended to 12 months on a discounted price at the time of purchase.
Support extensions are not the same as licenses, you don’t have to re-purchase the product. You can renew your support time at an affordable price by logging in to Your Account page. See the details under the Support Period menu.
We often ask our customers to test compatibility on their site, as in many cases a 3rd party plugin or the theme can cause issues, especially regarding appearance. Hopefully, there is an easy and quick way to do it.
By temporarily disabling every other plugin (except ours) and switching to the default WP theme you can immediately rule out any chance of incompatibility. If this does not help, the issue you’re experiencing is likely not related to other plugins/themes. However, if it does help, you certainly ran into a compatibility issue. In that case, you can find out what’s causing the trouble by re-enabling your plugins one at a time and watching when the issue returns.
If you’ve successfully identified the troublesome item on your site, make sure to share your findings with us, as it can be extremely helpful to fully understand the situation you’re in and provide advice and workaround to solve the issue you experience.
The WordPress version of LayerSlider offers a full-fledged easy-to-use drag and drop editor. No coding or web development experience required.
The jQuery version of LayerSlider is intended for developers, thus it requires some web development experience.
You can use LayerSlider on as many sites as your licenses allow. A Personal license can be used for a single website only, while the Professional license can be used for multiple sites depending on your selection. You can purchase additional licenses for more websites.
Your licenses cover additional development mirrors as well. Please refer to the next question to learn more.
Sure! Development installation are counted differently than live production sites. You can use LayerSlider on 3 additional development installations per site covered by your license.
So, a Personal license gives you 3 additional development mirrors, while a Professional license covering 5 sites can be used for up to 15 development mirrors.
Development installations are identified by whitelisted domains.
Your license is not bound to a domain name. Domain aliases can be used if they are pointing to the same site.
“Sub-sites” that are very closely related to each other and generally have the same content and appearance are considered a single site.
If subdomains or WordPress Multisite sites are used for localization or special landing pages within the same site, then it is covered by your license. In other cases you need to purchase additional licenses.
As mentioned above, your licenses also cover additional installations in case of a development environment.
Just log in to Your Account page with the same email address that you’ve used for checkout and all your licenses will be listed under the Licenses & Sites menu.
If you’ve purchased LayerSlider previously on CodeCanyon (Envato Market), you can import your licenses with the Import Envato Licenses button, or you can also log in to CodeCanyon profile and see licenses under the Downloads page.
If you’re having difficulties, please feel free to contact us.